Troubleshooting Tips: Common Power Wheelchair Issues & Fixes - Part 7

Power wheelchairs are life-changing, but sometimes things go wrong—especially if the chair is used daily. Don’t panic. Most issues have simple fixes, and help is just a call away.

This guide covers the most common problems caregivers and users run into—and how to fix them quickly or know when to call for service.

1. The Chair Won’t Turn On

• ✅ Check the power switch
• ✅ Make sure the batteries are connected
• ✅ Try charging the chair overnight
• ⚠️ Still not working? Call your DME provider for a battery check

2. Flashing Lights or Beeping Sounds

Many chairs have a “diagnostic beep” or flashing light code to tell you what’s wrong. Count the beeps or flashes—this can help the technician know exactly what the issue is.

3. Joystick Not Responding

• ✅ Make sure the joystick cable is fully plugged in
• ✅ Check for damage to the wire or hand control
• ⚠️ If the joystick still doesn’t work, call your provider—it may need reprogramming

4. Tilt or Recline Isn’t Moving

• ✅ Make sure the chair is powered on
• ✅ Try a different seating function—if one works but not the other, the issue may be with the switch or actuator
• ⚠️ If the system doesn’t move at all, call for repair

5. Chair Moves Too Slow or Stops

• ✅ Check if it’s in indoor or “turtle mode”
• ✅ Make sure the batteries are fully charged
• ✅ If going uphill or over thick carpet, reduce weight/load

6. How to Know When to Call for Service

Call your provider if:

• There’s a burning smell or hot battery
• You hear loud grinding or clicking noises
• The chair shuts off randomly during use
• There’s damage to the frame, cushion, or electronics

← Previous: Delivering the Right Fit: What to Expect When Your Chair Arrives →
Series Complete: This concludes our 7-part caregiver series on pressure injury prevention and complex power seating.

Need help with repairs or warranty support?
Call us at (772) 277-7746 or visit our Complex Power Wheelchairs page.