Refund policy
Online Ecommerce Return Policy.
It is our goal to provide our customers with a fair, return policy while protecting the quality of purchased medical equipment and supplies. We understand that occasionally a product may not work for you. Please read our return policy or contact us if you have any questions before purchasing.
Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. No Scratches, Dents, or signs of use are accepted.
All returned products require a Return Authorization number. Returns received without this number will not be credited. The easiest way to request an RA number is by contacting our customer service department at (772) 777-8109. Please have your order number, your name, and item number you are returning.
Important: Products must have an RA (return authorization) to be credited. This must be done within 14 days from the day the RA number and shipping information was provided by Medical Equipment Specialists. Products require a 25% restocking fee for returns.
Several types of goods are exempt from being returned:
Any Rental Medical Equipment
Bath safety equipment
Commode Chairs
New Mattresses
Custom Mobility Chairs
Custom Mobility Cushions
Custom Mobility Parts & Accessories
Transport Wheelchairs
New HospitalBeds
Respiratory Supplies, if out of the package and used..
"AS IS" Sales
An "AS IS" pre-owned product has be greatly reduced for clearance. This type of sale is not eligible for a refund. These type of products are only provided in our local service area, in case the customer requires ongoing maintenance.
Canceled Orders (prior to delivery)
Orders canceled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@hmepartner.com.
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mikerusso@hmepartner.com and send your item to: Medical Equipment Specialists, 7695 SW Ellipse Way, c25, Stuart FL 34997, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Medical Equipment Specialists, 7695 SW Ellipse Way, c25, Stuart FL 34997, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If Medical Equipment Specialists made an error, and acknowledge this error in writing, then Shipping will be reduced or not charged depending on the type of error.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If your item is defective or was damaged in shipping, please call us at 772-777-8109 We will arrange for the item to be repaired or replaced.
In-Store Purchases and Delivered Products by Medical Equipment Specialists POLICY
No Refund is available since the customer has in-person access to the product. Please contact us at (772) 777-87109 for more details.
External Contractual Agreements Policy
This refund policy is subsequently subordinate to written and executed external contracts between "Customer" and "Medical Equipment Specialists, LLC".